Consumer Complaint Policy
Entitle Direct takes all complaints seriously and considers the complaint process critical to maintaining excellent customer service as well as address any issues that may arise during the title and settlement process. Customer Complaints are defined as any time a consumer, lender, realtor, mortgage broker, title agent or other direct or indirect client of ours indicates dissatisfaction with an aspect of our service, pricing, or claim handling.
Customer Complaint management depends on the type of complaint and level of response necessary.
ENTITLE DIRECT is here to make sure you have the resources you need